FAQ – Store
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, all through PayPal.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
How long does it take for shirts to arrive?
Standard shipping for orders takes 5-10 business days.
How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and the cost should be automatically updated.
Do you ship internationally?
We ship to Belgium, France, Germany, The Netherlands and Spain.
What is your exchange/return policy?
Purchased items are determined un-returnable if worn and washed, tags have been removed, or have sustained damage by the customer. If you need to return or exchange a part or all of your purchase, you may return or exchange the item(s) within 14 days of the purchase. Be sure to first contact ZenToy.Club via shop[at]zentoy[dot]club to describe the problem about the item(s) you wish to return or exchange, with your contact info, including your name, address, phone and e-mail. This information will allow us to contact you, if necessary, regarding the return. Your returned item(s) may be exchanged for an exchange and/or refund.
Please note: We do not reimburse any additional shipping cost you may incur when returning or exchanging item(s), unless it is our mistake in shipping the wrong size or items. Please Double check your size before purchasing.
Please wash our shirts inside out in cold water. Hang Dry is Recommended. DO NOT IRON ON THE GRAPHIC!
For additional information please contact us at shop[at]zentoy[dot]club.